Privacy Policy

RAH Tourism LLC ("we", "our", or "us") is a licensed tourism company operating under DTCM regulations in the United Arab Emirates. We are committed to protecting your personal data and respecting your privacy rights in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We collect information you provide directly to us and information gathered automatically when you use our services:

• Full name, email address, phone number, and nationality
• Passport details and visa information where required for bookings
• Payment card information (processed securely via encrypted gateways)
• Travel preferences, booking history, and special requests
• Device information, IP address, and browsing behaviour on our site
• Communications with our support team

We use the information we collect for the following purposes:

• Processing and confirming travel bookings and transactions
• Sending booking confirmations, itineraries, and travel updates
• Providing customer support and responding to enquiries
• Sending newsletters and promotional offers (with your consent)
• Improving our website, services, and user experience
• Complying with legal obligations under UAE law

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

• Hotels, airlines, and activity providers to fulfil your booking
• Payment processors for secure transaction handling
• UAE government authorities when required by law (e.g. DTCM, immigration)
• Technology service providers who support our platform operations

All third parties are contractually bound to keep your data confidential and use it only for the agreed purpose.

Our website uses cookies to enhance your browsing experience. We use essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertising). You may manage cookie preferences through your browser settings at any time.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years in accordance with UAE commercial regulations. You may request deletion of your data subject to applicable legal requirements.

Under UAE data protection law, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where there is no lawful basis for retention
• Withdraw consent for marketing communications at any time

We implement industry-standard security measures including 256-bit SSL encryption, secure payment gateways, and restricted staff access to protect your personal data from unauthorised access, alteration, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please reach out to us: